What information do we collect?
We collect information from you when you message us via our ‘’Contact Us’’ page, via a direct email, subscribe to our newsletter, fill out a form, make a treatment booking or sign up to our Loyalty Program.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, contact number or e-mail address. You may, however, visit and browse our site anonymously (by not contacting us).
If you are signed up to our Loyalty Program, we keep record of your purchase history and loyalty points.
If you place an order for a courier, the courier address will be requested.
We collect information directly from you where you provide us with your personal details. We only ask for the necessary information needed to assist you.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, credit card information or other details so that we can provide our services to you.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience
(your information helps us to better respond to your individual needs)
To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
To finalize a treatment booking and/or a retail order placed.
To administer a contest, promotion, survey or other site feature
To send marketing emails and/or SMS’s (only to Loyalty members).
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. If at any time you would like to unsubscribe from receiving future SMS’s, you can reply ‘’STOP’’ to the message you receive, and we will remove you from our data base and Loyalty program.
To complete a transaction.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. An example of a third party we would use is a courier company, should you choose to place an order for courier. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
How do we store your information?
Email communications are stored on a password protected and virus protected PC.
Loyalty members' details are stored on a secure, password protected POS System.
Retention of Your Personal Information
Information stored by the POS System is kept in a secured database hosted in a PCI level 1 environment in Ireland (EU) in a strict, access-controlled data center with AWS (Amazon Web Services). Access to this database is limited to the data officer and is automatically backed up daily. Backups are deleted on a periodic cycle and passwords that are used to access the primary database are cycled throughout the year. The POS System has its frontend website and console hosted in a PCI level 1 hosting environment with AWS (Amazon Web Services). It enforces end-to-end encryption through an SSL certificate.
Our Website: is protected through a end to end encryption through an SSL Certificate. The security built in to WIX Websites include:
Level 1 PCI Compliance
ISO 27001 & 27018 Certificates
GDPR and CCPA compliance (international standard for POPI)
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website here: Terms Of Service
Should we provide paid products and/or services on our Website, we would use third-party services for payment processing (e.g. payment processors).
This policy was last modified on 30 June 2021
If for any reason you think that your information is not processed in a correct manner, or that your information is being used for a purpose other than that for what it was originally intended, you can contact our Information Officer.
You can request access to the information we hold about you at any time and if you think that we have outdated information, please request us to update or correct it.
Our Information Officer’s contact details:
Name: Natalie Haskins
Contact number: (021)914-8867